ICICI Credit Card Customer Care Number 2022
ICICI Bank Credit Card Customer Care Guide

ICICI Credit Card Customer Care Number 2022

The fastest way to get a response from an ICICI Credit card support team is to contact them by calling customer care or through their “Email Service”.

The ICICI support team is also very active on Facebook. You can comment on their latest post with your ticket number if you don’t get any satisfactory resolution. They will track your application and revert back to you.

Otherwise, you can contact their Grievance redressal team.

ICICI Credit Card Customer Care Number 

1860 120 7777

You can also call on city-based customer care numbers for credit card-related queries

CityICICI Credit Card Customer Care Number
Andhra Pradesh7306667777
Ahmedabad07933667777 / 07944455000
Bangalore08033667777 / 08044455000
Chandigarh01723366777 / 01724445500
Chennai04433667777 / 04444455000
Himachal Pradesh9817667777
Delhi01133667777 / 01144455000
Jammu & Kashmir9018667777
Gurgaon01243366777 / 01244445500
Hyderabad04033667777 / 04044455000
Jaipur01413366777 / 01414445500
Madhya Pradesh9098667777
Kolkata03333667777 / 03344455000
Lucknow05223366777 / 05224445500
Mumbai02233667777 / 02244455000
Uttar Pradesh8081667777
West Bengal8101667777

Check out HDFC credit card customer care number

ICICI Credit Card Customer Care Number For SMS 

Information TypeSMS 
Balance EnquirySMS IBALCC(space)Last 6 digits of Credit Card to 5676766 or 9215676766.
Reward PointsSMS IRPCC(space)Last 6 digits of Credit Card to 5676766 or 9215676766.
Last ICICI Card PaymentSMS ILPCC(space)Last 6 digits of Credit Card to 5676766 or 9215676766.
Payment Due DateSMS IPDDCC(space)Last 6 digits of Credit Card to 5676766 or 9215676766.

 ICICI Credit Card Customer Care Email 

You can send an email to 

You can also approach the grievance cell if customer care is not able to resolve your complaint. We’ll discuss the Grievance cell procedure in the upcoming sections.

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 ICICI Credit Card Customer Care Postal Address

You can reach out to ICICI credit card customer care at the address given below.

ICICI Bank Limited ICICI Phone Banking Center,

ICICI Bank Tower, 7th floor,

Survey no: 115/27, Plot no. 12,

Nanakramguda, Serilingampally,


Pin Code: 500032

 ICICI Credit Card Customer Care Social Media

#1. ICICI Bank Facebook 

ICICI bank fb

ICICI bank is really active on Facebook. You can expect a quick response from the team if you post any query or complaint. 

However, ICICI bank has disabled creating a new post on their Fb page. But if you comment regarding your query in any ongoing Facebook post thread, the support team will get back to you.

Do mention your escalation id or complaint number while mentioning the complaint. Don’t post your personal details or credit card details in your comment. 

#2. ICICI Bank Cares Twitter

ICICI bank cares

You can tag @ICICIBank_Care in your tweet to escalate your complaint on the Twitter handle. But ICICI team is not very active on Twitter and you may not get any quick response. 

Check out Axis customer care information

ICICI Credit Card Grievance Redressal

#1. Level-1 Grievance 

You can complain at Level 1 using this link.

Fill in the details as below –

icici level 1

Provide additional details and click on “Submit”

ICICI Level 1 complaint II

#2. Level-2 Grievance

You can complain at Level-2 if you don’t get your issue resolved at Level-1. Use this link to reach out Level-2 Grievance.

ICICI Level 2 complaint

#3. Level-3 Grievance

You can also register a complaint to the Public Nodal Officer if you are not satisfied with Level 2 assistance. 

Here’s the link to Level-3 Grievance.

ICICI Level 3 complaint

#1. Card Theft or Lost

If your ICICI credit card has been stolen or is lost, you can block the card in 4 ways –

  • Call customer care representative by calling 
  • You can also use the mobile app to block the card
  • Visit your nearest branch to block the use of your card.
  • Block your credit card from your net banking account.

#2. Card Blocked

If your card is blocked, you can request a new card by calling customer care from your registered mobile number 1860 120 7777. 

You can call between 7:00 a.m. and 9:00 p.m. ICICI will dispatch you a new replacement card within 5 business days of your request.

If you also have RBL credit card, then you may need information about RBL credit card customer care.

Final Words

ICICI’s credit card customer support is not so quick as compared to its competitors. The best option to reach out customer care quickly is to submit your query through “Email us” option available in your ICICI mobile app or via netbanking.

You can also call them on customer care service at 1860 120 7777 or make comment on their latest Fb post with your complaint id that will help you get a quick response.


#1. What should I do in case I lose my credit card?

If you have lost your credit card, call your customer care service at 1860 120 7777 and report that the card is lost. 

The support team will block the lost card and submit an application for the new card. 

You can also follow the below steps –

  • You can also use the mobile app or net banking to block the card
  • Visit your nearest branch to block the use of your card.

#2. What should I do if the ICICI customer care executive doesn’t solve my problem?

If you are not satisfied with customer care assistance, you can call, email, or write to the Level-1 Grievance Redressal Officer. The L-1  redressal officer can respond to your complaint within 10 days. 

If you are still dissatisfied, you can move to Level-2 Grievance Redressal Officer as mentioned in the Grievance Redressal Section.

If both of these grievance channels don’t work for you, you can submit your complaint to the Level-3 nodal officer and he will revert you back within 10 days of applying.

#3. How can I get to know the balance of my ICICI credit card?

You can call on 1860 120 7777 and follow IVR instructions to get the credit card balance. 

Or you can Send SMS IBALCC(space)Last 6 digits of your Credit Card to 5676766 or 9215676766 from your registered mobile number to get credit card balance details in SMS.

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