HDFC Credit Card Customer Care Number 2021
HDFC Credit Card Customer Care Guide

HDFC Credit Card Customer Care Number 2021

The quickest way to get a response from an HDFC Credit card is to submit a query form through their “Email Service”.

The HDFC support team is very active on Twitter. You can also tweet to their Twitter handle with a ticket number if you don’t get any satisfactory resolution. They will track your application and revert back to you.

You must have the following details handy when calling HDFC customer care or submitting a complaint via Email.

Things to Keep Ready Before Calling HDFC Customer Care Number

  • Credit card number and its PIN 
  • Customer Identification Number (Cust ID)
  • Telephone Identification Number (TIN) or  ATM card PIN

If you don’t have your Customer ID, you can get that from your Welcome Kit or you can follow the steps mentioned below

  • Go to “Netbanking.hdfcbank.com” and click on the “?” icon.
  • Enter your registered Mobile No. and your PAN or Date of Birth.
  • Enter the OTP you received on your registered Mobile No.
  • Done

HDFC Credit Card Customer Care Number 

#1. HDFC Credit Card Customer Care Number (Selected Cities)

​​​​​​​​​​​​​​1800 266 4332

You can call this dedicated number for any credit card-related queries if you live in the cities mentioned below.

Agra AjmerAllahabadBareilyBhubaneshwar
BokaroCuttackDhanbadDehradunErode
GuwahatiHissar Jammu and SrinagarJamshedpur Jhansi 
Jodhpur Karnal Kanpur Madurai Mangalore 
Mathura Meerut Moradabad Muzaffarpur Mysore 
Pali Patiala Patna Rajkot Ranchi 
Rourkela Salem Shimla Siliguri Silvassa 
Surat Trichy Udaipur Varanasi

#2.  HDFC Credit Card Customer Care Number (Metro Cities)

Ahmedabad 079 61606161
Bangalore080 61606161
Chandigarh0172 6160616
Chennai044 61606161
Cochin0484 6160616
Delhi and NCR011 61606161
Hyderabad040 61606161
Indore0731 6160616
Jaipur0141 6160616
Kolkata033 61606161
Lucknow0522 6160616
Mumbai022 61606161
Pune020 61606161

#3.  HDFC Credit Card Customer Care Number (State Wise)

If you are not a resident of the above cities, you can check out the state-wise HDFC credit card customer care numbers.

Gujarat079 61606161
1860 267 6161
Haryana011 61606161
1860 267 6161
Kerala0484 6160616
1860 267 6161
Madhya Pradesh0731 6160616
1860 267 6161
Maharashtra020 61606161
022 61606161
1860 267 6161
Rajasthan0141 6160616
1860 267 6161
Tamilnadu044 61606161
1860 267 6161
Telangana040 61606161
1860 267 6161
Uttar Pradesh011 61606161
0522 6160616
1860 267 6161
West Bengal033 61606161
1860 267 6161
For the Rest of India1860 267 6161

#4. HDFC Customer Care Number (International)

CountryHDFC Customer Care Number
USA855 999 6061
Canada855 999 6061
Kenya0 800 721 740
Singapore800 101 2850
Other countries91 2267606161

HDFC Credit Card Customer Care Number For SMS

You can check HDFC credit card related information by sending a simple SMS to 5676712.

ServiceSMS Shortcode
Access detailed menu serviceCCMENU<space><Last four digits of HDFC Bank Credit Card>  
Credit card BalanceCCBAL<space><Last four digits of HDFC Bank Credit Card>
Available Credit LimitCCACL<space><Last four digits of HDFC Bank Credit Card>
Reward points balanceCCRWD<space><Last four digits of HDFC Bank Credit Card>
Request for new Credit card PINCCPIN<space><Last four digits of HDFC Bank Credit Card>
Request for a duplicate statement for the ‘MM’ monthCCSMT<space><Last four digits of HDFC Bank Credit Card><space><MMYY>

HDFC Credit Card Customer Care Email 

You can go to the HDFC customer care page and click on “Email Us” under “Queries / Feedback / Complaints“.

On the next page, select the ‘Product/Service’ as “Credit Card” from the drop-down menu. Now select your complaint category under the ‘query related to’ drop-down menu.

In the 3rd section, select ‘query type’ and click on “Submit”.

HDFC email us select categories

The page further expands and you can see the “Additional Details” form where you have to fill in further details and your specific query. 

HDFC email us addtional details

Alternatively, you can email at [email protected].

You can expect your complaint’s resolution within 10 working days.

HDFC Credit Card Customer Care Postal Address

You can post your complaint to the address below.

HDFC Bank Ltd., New Building, “A” Wing, 2nd Floor, 

26-A Narayan Property, 

Chandivali Farm Road, Off Saki Vihar Road, 

Chandivali, Andheri (East), Mumbai – 400 072.

HDFC Credit Card Customer Care Social Media

#1. HDFC Cares Twitter

HDFC Bank Cares

HDFC Bank Cares is a dedicated Twitter handle for customer query resolution. The staff is highly active and quickly responds to your issues.

You can also DM them your personal details as well as your ticket number for faster assistance.

#2. HDFC Customer Care Facebook

HDFC Customer Care Facebook

You can create a post regarding your query with a ticket number for assistance. However, HDFC support staff is not as active on Facebook as they are on Twitter.

HDFC Credit Card Grievance Redressal

#1. Through Helpline Number (Level 0)

1800 258 3838

You can call on the above number to register your credit card-related complaint.

#2. Grievance Redressal Officer (Level 1)

If you are not satisfied with customer support’s efforts, you can escalate the complaint to Level 1 at Grievance Redressal Officer.

You can visit the HDFC Grievance redressal page to submit your complaint.

HDFC Customer Care Grievance

You can post the complaint to the following address.

Grievance Redressal Officer, 

HDFC Bank Cards Division, 

8, Lattice Bridge Road, 

Thiruvanmiyur, Chennai 600041.

Or you can call on 044-23625600 between Monday to Saturday between 9.30 am and 5.30 pm (except 2nd & 4th Saturdays).

#3. Nodal Officer (Level 3)

#1. State Nodal Office

If HDFC customer care or grievance redressal officer can’t provide your satisfactory solution, you can contact the state-wise nodal officer. You can either post your written complaint on their respective address given below in the table.

Or you can find the updated list of state nodal offcer’s emails using this link.

Area of OperationCentreNodal Officer 
Andhra Pradeshand Telangana
HyderabadAddress: HDFC Bank Ltd,8th Floor, HDFC Bank House,Road No.1, Banjara Hills,Hyderabad – 500 034

Tel: 040 6792 1327
Phone Banking: 1860 267 6161
Email: bohdfchyd[at]hdfcbank[dot]com
Assam, ArunachalPradesh, Manipur,Meghalaya, Mizoram,Nagaland and Tripura

GuwahatiAddress: HDFC Bank Ltd,Quality Initiative Group,2nd Floor, Build WellCompound Between Darwin Schooland NEPPCO Bhawan R G BaruahRoad Guwahati

Tel: 033 440 65165
Phone Banking: 1860 267 6161
Email: bohdfcasm[at]hdfcbank[dot]com

Chattisgarhh
RaipurAddress: Address: HDFC Bank Ltd,179, M P Nagar, Zone -II, Near Hotel Lake Princes, Bhopal – 462011 (M.P.)

Mobile: 748 986 0375
Phone Banking: 1850 267 6161
Email: bohdfcrai[at]hdfcbank[dot]com
North, North-West,West, South-West,New Delhi andSouth districts of Delhi

Delhi IAddress:Address : HDFC Bank House,Vatika Atrium,A – Block,Golf Course Road,Sector 53,Gurgaon – 122002

Tel: 012 446 64245
Phone Banking: 6160 6161
Email: bohdfcdel[at]hdfcbank[dot]com
North-East, Central,Shahdara, Eastand South-East districts of Delhi


Delhi IIIAddress : HDFC Bank House,Vatika Atrium,A – Block,Golf Course Road,Sector 53,Gurgaon – 122002

Tel: 012 446 64245
Phone Banking: 6160 6161
Email: bohdfcdel[at]hdfcbank[dot]com

Gujarat, Union Territories of Dadraand Nagar Haveli,Daman and Diu




Ahmedabad
Address : HDFC Bank House ,Opp. Navrangpura Jain Temple,Navrangpura,Ahmedabad – 380 009

Tel: 079 660 01069
Phone Banking: 616 06161
Rest of Gujarat: 1860 267 6161
Email: bohdfcahm[at]hdfcbank[dot]com
Yamuna Nagar andAmbala Districts)and Ghaziabad andGautam Budh Nagar districts of Uttar PradeshHaryana (except Panchkula,






Delhi II (Haryana NCR)Address : HDFC Bank House,Vatika Atrium,A – Block,Golf Course Road,Sector 53,Gurgaon – 122002

Tel: 012 446 64245
Phone Banking:
NCR: 616 061 61
Haryana (except Panchkula,Yamuna Nagar and Ambala Districts)and Gautam Budh Nagar districts of Uttar Pradesh: 1860 267 6161
Email: bohdfcdel[at]hdfcbank[dot]com
Himachal Pradesh,Punjab,Union Territory of Chandigarh,3 – Districts of Haryana – Panchkula,Ambala and Yamuna Nagar


ChandigarhAddress: Address : HDFC Bank Ltd,Bank House, Plot No – 28, Industrial Area, Phase I, Chandigarh. Area Pin Code: 160002

Tel:017 239 24866
Phone Banking: 6160 616,1860 267 6161
Email: bohdfccgh[at]hdfcbank[dot]com
Jammu and Kashmir
JammuAddress: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002

Tel: 0124 4664245
Phone Banking: 1860 267 6161
Email: bohdfcjammu[at]hdfcbank[dot]com
Andhra Pradesh and Telangana

HyderabadAddress: HDFC Bank Ltd,8th Floor,HDFC Bank House,Road No.1,Banjara Hills,Hyderabad – 500 034

Tel:040 6792 1327
Phone Banking: 1860 267 6161
Email: bohdfchyd[at]hdfcbank[dot]com

Jharkhand



RanchiAddress: HDFC Bank Ltd,EXHIBITION ROAD-PATNAAddress : Bimla SadanHolding No # 801 / 432,Ward No # 37 Exhibition Road,Gandhi Maidan,Patna-800001 Bihar

Tel: 033-44065165
Phone Banking: 1860 267 6161
Email: bohdfcrnc[at]hdfcbank[dot]com

Karnataka



BangaloreAddress: HDFC Bank Ltd,First floor,103/31,26th Main Road,4th T Block, Jayanagar, Near SSMRV College, Bangalore – 560041

Mobile: 9336820290
Phone Banking:
Bangalore: 6160 6161
Rest of Karnataka:1860 267 6161
Email: bohdfcblr[at]hdfcbank[dot]com
Kerala,Union Territory of Lakshadweep,Union Territory of Puducherry (only Mahe Region)
ThiruvananthapuramAddress: HDFC Bank Ltd,Cordial Residency Towers,Opposite Kurups Lane,Sasthamangalam,Thiruvananthapuram – 695010

Mobile: 047 142 53303
Phone Banking:
Kochi: 6160 616
Union Territory of Puducherry (only Mahe Region), Union Territory of Lakshadweep:1860 267 6161
Email: bohdfctrv[at]hdfcbank[dot]com
Madhya Pradesh

BhopalAddress : HDFC Bank Ltd,179, M P Nagar,Zone -II,Near Hotel Lake Princes,Bhopal – 462011 (M.P.)

Mobile:74898 60375
Phone Banking: Indore:6160 616
Rest of Madhya Pradesh:1860 267 6161
Email: bohdfcbpl[at]hdfcbank[dot]com
Districts of Mumbai,Mumbai Suburban andThane


Mumbai IAddress : HDFC Bank Ltd,5th Floor,Tower B,Peninsula Business Park,Lower Parel West,Mumbai 400013

Tel:022 339 58663
Phone Banking:
Mumbai:6160 6161
Rest of Maharashtra & Goa:1860 267 6161
Email: bohdfcmum[at]hdfcbank[dot]com
Maharashtra, (except the districts ofMumbai,Mumbai Suburban and Thane) and Goa
Mumbai IIAddress : HDFC Bank Ltd,5th Floor,Tower B,Peninsula Business Park,Lower Parel West,Mumbai 400013

Tel: (022) 33958663
Rest of Maharashtra & Goa:1860 267 6161
Email: bohdfcmum[at]hdfcbank[dot]com
Odisha
BhubaneswarAddress : HDFC Bank Ltd,Quality Initiative Group,Hotel Crystal,Plot No – D,Baramunda,Bhubaneswar – 751003

Tel:033-44065165
Phone Banking:1860 267 6161
Email: bohdfcbnr[at]hdfcbank[dot]com
Rajasthan
JaipurAddress : HDFC Bank Ltd,A-8 Hanuman Nagar(A)Jaipur – 302021 Rajasthan

Tel:0141-2353326
Phone Banking :
Jaipur: 6160616
Rest Of Rajasthan1860 267 6161
Email: bohdfcjpr[at]hdfcbank[dot]com
Tamil Nadu,Union Territories ofPuducherry (except Mahe Region)andAndaman and Nicobar Islands


ChennaiAddress : Address : HDFC Bank Ltd.,Prince Kushal Towers,First Floor,A Wing, 96,Anna Salai,Chennai – 600002.

Tel:044 28616424
Phone Banking :
Chennai 6160 6161
Rest of Tamil Nadu /Pondicherry,Andaman and Nicobar Islands:1860 267 6161
Email: bohdfcchn[at]hdfcbank[dot]com
Uttar Pradesh (excluding Districts of Ghaziabad,Gautam Buddha Nagar,Saharanpur,Shamli (Prabudh Nagar),Muzaffarnagar,Baghpat, Meerut,Bijnor andAmroha (Jyotiba Phule Nagar)



KanpurAddress : HDFC Bank,2nd Floor, Pranay Towers,38 Darbari Lal Sharma Marg,Near Pratibha Cinema,Lucknow,Area Pin Code: 226001

Tel:0522-3019135
Phone Banking:
Lucknow :0522 -6160 616
Uttar Pradesh :18602676161
Email: bohdfckpr[at]hdfcbank[dot]com
Uttarakhand andseven districts of Uttar Pradesh viz., Saharanpur,Shamli (Prabudh Nagar),Muzaffarnagar, Baghpat,Meerut, Bijnor andAmroha (Jyotiba Phule Nagar)
DehradunAddress : HDFC Bank,2nd Floor, Pranay Towers,38 Darbari Lal Sharma Marg,Near Pratibha Cinema,Lucknow,Area Pin Code: 226001

Tel: 0522-3019135
Phone Banking: 1860 267 6161
Email: bohdfcddn[at]hdfcbank[dot]com
West Bengaland Sikkim
KolkataAddress : HDFC Bank Ltd.Dalhousie Branch,4 Clive Row,Kolkata – 700 001

Tel: 03344065165
Phone Banking:
Kolkata:6160 6161
Bengal / Sikkim:1860 267 6161
Email: bohdfckol[at]hdfcbank[dot]com

#2. Principal Nodal Officer

Finally, you can approach Principal Nodal Officer if you don’t get any resolution till the state nodal officer level.

You can write down on the following address –

To

Principal Nodal Officer for HDFC Bank Ltd.

HDFC Bank Ltd.,

5th Floor, Tower B,

Peninsula Business Park,

Lower Parel West,

Mumbai – 400013

Fax Number: 022-30788580

Also read – SBI Credit Card Customer Care Number

Final Words

HDFC credit card customer support is quick. The best option to reach out customer care quickly is to submit your query through “Email us” option available in your HDFC mobile app or via netbanking.

You can also tweet to HDFC Cares Twitter handle with your complaint id or ticket number that will help you get a quick response.

FAQs

#1. What should I do in case I lose my credit card?

If you have lost your credit card, call your customer care service at 1860 267 6161 and report that the card is lost. 

The support team will block the lost card and submit an application for the new card. 

#2. Can I report my missing HDFC credit card on a holiday?

Yes. HDFC provides a 24×7 customer care service (including public holidays) to its credit card users. You can also visit the HDFC net banking website or mobile app to block your card.

#3. What should I do if the customer care executive doesn’t solve my problem?

If you are not satisfied with customer care assistance, you can call, email, or write to the Grievance Redressal Officer. The redressal officer can respond to your complaint within 10 days. 

If you are still dissatisfied, you can write to the nodal officer of your region that you can in the table mentioned in the Grievance Redressal Section.

If none of these grievance channels work for you, you can get in touch with the principal nodal officer as well.

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