The quickest way to get a response from an HDFC Credit card is to submit a query form through their “Email Service”.
The HDFC support team is very active on Twitter. You can also tweet to their Twitter handle with a ticket number if you don’t get any satisfactory resolution. They will track your application and revert back to you.
You must have the following details handy when calling HDFC customer care or submitting a complaint via Email.
Things to Keep Ready Before Calling HDFC Customer Care Number
- Credit card number and its PIN
- Customer Identification Number (Cust ID)
- Telephone Identification Number (TIN) or ATM card PIN
If you don’t have your Customer ID, you can get that from your Welcome Kit or you can follow the steps mentioned below
- Go to “Netbanking.hdfcbank.com” and click on the “?” icon.
- Enter your registered Mobile No. and your PAN or Date of Birth.
- Enter the OTP you received on your registered Mobile No.
- Done
HDFC Credit Card Customer Care Number
#1. HDFC Credit Card Customer Care Number (Selected Cities)
1800 266 4332
You can call this dedicated number for any credit card-related queries if you live in the cities mentioned below.
| Agra | Ajmer | Allahabad | Bareily | Bhubaneshwar |
| Bokaro | Cuttack | Dhanbad | Dehradun | Erode |
| Guwahati | Hissar | Jammu and Srinagar | Jamshedpur | Jhansi |
| Jodhpur | Karnal | Kanpur | Madurai | Mangalore |
| Mathura | Meerut | Moradabad | Muzaffarpur | Mysore |
| Pali | Patiala | Patna | Rajkot | Ranchi |
| Rourkela | Salem | Shimla | Siliguri | Silvassa |
| Surat | Trichy | Udaipur | Varanasi |
#2. HDFC Credit Card Customer Care Number (Metro Cities)
| Ahmedabad | 079 61606161 |
| Bangalore | 080 61606161 |
| Chandigarh | 0172 6160616 |
| Chennai | 044 61606161 |
| Cochin | 0484 6160616 |
| Delhi and NCR | 011 61606161 |
| Hyderabad | 040 61606161 |
| Indore | 0731 6160616 |
| Jaipur | 0141 6160616 |
| Kolkata | 033 61606161 |
| Lucknow | 0522 6160616 |
| Mumbai | 022 61606161 |
| Pune | 020 61606161 |
#3. HDFC Credit Card Customer Care Number (State Wise)
If you are not a resident of the above cities, you can check out the state-wise HDFC credit card customer care numbers.
| Gujarat | 079 61606161 1860 267 6161 |
| Haryana | 011 61606161 1860 267 6161 |
| Kerala | 0484 6160616 1860 267 6161 |
| Madhya Pradesh | 0731 6160616 1860 267 6161 |
| Maharashtra | 020 61606161 022 61606161 1860 267 6161 |
| Rajasthan | 0141 6160616 1860 267 6161 |
| Tamilnadu | 044 61606161 1860 267 6161 |
| Telangana | 040 61606161 1860 267 6161 |
| Uttar Pradesh | 011 61606161 0522 6160616 1860 267 6161 |
| West Bengal | 033 61606161 1860 267 6161 |
| For the Rest of India | 1860 267 6161 |
#4. HDFC Customer Care Number (International)
| Country | HDFC Customer Care Number |
| USA | 855 999 6061 |
| Canada | 855 999 6061 |
| Kenya | 0 800 721 740 |
| Singapore | 800 101 2850 |
| Other countries | 91 2267606161 |
HDFC Credit Card Customer Care Number For SMS
You can check HDFC credit card related information by sending a simple SMS to 5676712.
| Service | SMS Shortcode |
| Access detailed menu service | CCMENU<space><Last four digits of HDFC Bank Credit Card> |
| Credit card Balance | CCBAL<space><Last four digits of HDFC Bank Credit Card> |
| Available Credit Limit | CCACL<space><Last four digits of HDFC Bank Credit Card> |
| Reward points balance | CCRWD<space><Last four digits of HDFC Bank Credit Card> |
| Request for new Credit card PIN | CCPIN<space><Last four digits of HDFC Bank Credit Card> |
| Request for a duplicate statement for the ‘MM’ month | CCSMT<space><Last four digits of HDFC Bank Credit Card><space><MMYY> |
HDFC Credit Card Customer Care Email
You can go to the HDFC customer care page and click on “Email Us” under “Queries / Feedback / Complaints“.
On the next page, select the ‘Product/Service’ as “Credit Card” from the drop-down menu. Now select your complaint category under the ‘query related to’ drop-down menu.
In the 3rd section, select ‘query type’ and click on “Submit”.
The page further expands and you can see the “Additional Details” form where you have to fill in further details and your specific query.
Alternatively, you can email at [email protected].
You can expect your complaint’s resolution within 10 working days.
HDFC Credit Card Customer Care Postal Address
You can post your complaint to the address below.
HDFC Bank Ltd., New Building, “A” Wing, 2nd Floor,
26-A Narayan Property,
Chandivali Farm Road, Off Saki Vihar Road,
Chandivali, Andheri (East), Mumbai – 400 072.
HDFC Credit Card Customer Care Social Media
#1. HDFC Cares Twitter
HDFC Bank Cares is a dedicated Twitter handle for customer query resolution. The staff is highly active and quickly responds to your issues.
You can also DM them your personal details as well as your ticket number for faster assistance.
#2. HDFC Customer Care Facebook
You can create a post regarding your query with a ticket number for assistance. However, HDFC support staff is not as active on Facebook as they are on Twitter.
HDFC Credit Card Grievance Redressal
#1. Through Helpline Number (Level 0)
1800 258 3838
You can call on the above number to register your credit card-related complaint.
#2. Grievance Redressal Officer (Level 1)
If you are not satisfied with customer support’s efforts, you can escalate the complaint to Level 1 at Grievance Redressal Officer.
You can visit the HDFC Grievance redressal page to submit your complaint.
You can post the complaint to the following address.
Grievance Redressal Officer,
HDFC Bank Cards Division,
8, Lattice Bridge Road,
Thiruvanmiyur, Chennai 600041.
Or you can call on 044-23625600 between Monday to Saturday between 9.30 am and 5.30 pm (except 2nd & 4th Saturdays).
#3. Nodal Officer (Level 3)
#1. State Nodal Office
If HDFC customer care or grievance redressal officer can’t provide your satisfactory solution, you can contact the state-wise nodal officer. You can either post your written complaint on their respective address given below in the table.
Or you can find the updated list of state nodal offcer’s emails using this link.
| Area of Operation | Centre | Nodal Officer |
| Andhra Pradeshand Telangana | Hyderabad | Address: HDFC Bank Ltd,8th Floor, HDFC Bank House,Road No.1, Banjara Hills,Hyderabad – 500 034 Tel: 040 6792 1327 Phone Banking: 1860 267 6161 Email: bohdfchyd[at]hdfcbank[dot]com |
| Assam, ArunachalPradesh, Manipur,Meghalaya, Mizoram,Nagaland and Tripura | Guwahati | Address: HDFC Bank Ltd,Quality Initiative Group,2nd Floor, Build WellCompound Between Darwin Schooland NEPPCO Bhawan R G BaruahRoad Guwahati Tel: 033 440 65165 Phone Banking: 1860 267 6161 Email: bohdfcasm[at]hdfcbank[dot]com |
Chattisgarhh | Raipur | Address: Address: HDFC Bank Ltd,179, M P Nagar, Zone -II, Near Hotel Lake Princes, Bhopal – 462011 (M.P.) Mobile: 748 986 0375 Phone Banking: 1850 267 6161 Email: bohdfcrai[at]hdfcbank[dot]com |
| North, North-West,West, South-West,New Delhi andSouth districts of Delhi | Delhi I | Address:Address : HDFC Bank House,Vatika Atrium,A – Block,Golf Course Road,Sector 53,Gurgaon – 122002 Tel: 012 446 64245 Phone Banking: 6160 6161 Email: bohdfcdel[at]hdfcbank[dot]com |
| North-East, Central,Shahdara, Eastand South-East districts of Delhi | Delhi III | Address : HDFC Bank House,Vatika Atrium,A – Block,Golf Course Road,Sector 53,Gurgaon – 122002 Tel: 012 446 64245 Phone Banking: 6160 6161 Email: bohdfcdel[at]hdfcbank[dot]com |
Gujarat, Union Territories of Dadraand Nagar Haveli,Daman and Diu | Ahmedabad | Address : HDFC Bank House ,Opp. Navrangpura Jain Temple,Navrangpura,Ahmedabad – 380 009 Tel: 079 660 01069 Phone Banking: 616 06161 Rest of Gujarat: 1860 267 6161 Email: bohdfcahm[at]hdfcbank[dot]com |
| Yamuna Nagar andAmbala Districts)and Ghaziabad andGautam Budh Nagar districts of Uttar PradeshHaryana (except Panchkula, | Delhi II (Haryana NCR) | Address : HDFC Bank House,Vatika Atrium,A – Block,Golf Course Road,Sector 53,Gurgaon – 122002 Tel: 012 446 64245 Phone Banking: NCR: 616 061 61 Haryana (except Panchkula,Yamuna Nagar and Ambala Districts)and Gautam Budh Nagar districts of Uttar Pradesh: 1860 267 6161 Email: bohdfcdel[at]hdfcbank[dot]com |
| Himachal Pradesh,Punjab,Union Territory of Chandigarh,3 – Districts of Haryana – Panchkula,Ambala and Yamuna Nagar | Chandigarh | Address: Address : HDFC Bank Ltd,Bank House, Plot No – 28, Industrial Area, Phase I, Chandigarh. Area Pin Code: 160002 Tel:017 239 24866 Phone Banking: 6160 616,1860 267 6161 Email: bohdfccgh[at]hdfcbank[dot]com |
| Jammu and Kashmir | Jammu | Address: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002 Tel: 0124 4664245 Phone Banking: 1860 267 6161 Email: bohdfcjammu[at]hdfcbank[dot]com |
| Andhra Pradesh and Telangana | Hyderabad | Address: HDFC Bank Ltd,8th Floor,HDFC Bank House,Road No.1,Banjara Hills,Hyderabad – 500 034 Tel:040 6792 1327 Phone Banking: 1860 267 6161 Email: bohdfchyd[at]hdfcbank[dot]com |
Jharkhand | Ranchi | Address: HDFC Bank Ltd,EXHIBITION ROAD-PATNAAddress : Bimla SadanHolding No # 801 / 432,Ward No # 37 Exhibition Road,Gandhi Maidan,Patna-800001 Bihar Tel: 033-44065165 Phone Banking: 1860 267 6161 Email: bohdfcrnc[at]hdfcbank[dot]com |
Karnataka | Bangalore | Address: HDFC Bank Ltd,First floor,103/31,26th Main Road,4th T Block, Jayanagar, Near SSMRV College, Bangalore – 560041 Mobile: 9336820290 Phone Banking: Bangalore: 6160 6161 Rest of Karnataka:1860 267 6161 Email: bohdfcblr[at]hdfcbank[dot]com |
| Kerala,Union Territory of Lakshadweep,Union Territory of Puducherry (only Mahe Region) | Thiruvananthapuram | Address: HDFC Bank Ltd,Cordial Residency Towers,Opposite Kurups Lane,Sasthamangalam,Thiruvananthapuram – 695010 Mobile: 047 142 53303 Phone Banking: Kochi: 6160 616 Union Territory of Puducherry (only Mahe Region), Union Territory of Lakshadweep:1860 267 6161 Email: bohdfctrv[at]hdfcbank[dot]com |
| Madhya Pradesh | Bhopal | Address : HDFC Bank Ltd,179, M P Nagar,Zone -II,Near Hotel Lake Princes,Bhopal – 462011 (M.P.) Mobile:74898 60375 Phone Banking: Indore:6160 616 Rest of Madhya Pradesh:1860 267 6161 Email: bohdfcbpl[at]hdfcbank[dot]com |
| Districts of Mumbai,Mumbai Suburban andThane | Mumbai I | Address : HDFC Bank Ltd,5th Floor,Tower B,Peninsula Business Park,Lower Parel West,Mumbai 400013 Tel:022 339 58663 Phone Banking: Mumbai:6160 6161 Rest of Maharashtra & Goa:1860 267 6161 Email: bohdfcmum[at]hdfcbank[dot]com |
| Maharashtra, (except the districts ofMumbai,Mumbai Suburban and Thane) and Goa | Mumbai II | Address : HDFC Bank Ltd,5th Floor,Tower B,Peninsula Business Park,Lower Parel West,Mumbai 400013 Tel: (022) 33958663 Rest of Maharashtra & Goa:1860 267 6161 Email: bohdfcmum[at]hdfcbank[dot]com |
| Odisha | Bhubaneswar | Address : HDFC Bank Ltd,Quality Initiative Group,Hotel Crystal,Plot No – D,Baramunda,Bhubaneswar – 751003 Tel:033-44065165 Phone Banking:1860 267 6161 Email: bohdfcbnr[at]hdfcbank[dot]com |
| Rajasthan | Jaipur | Address : HDFC Bank Ltd,A-8 Hanuman Nagar(A)Jaipur – 302021 Rajasthan Tel:0141-2353326 Phone Banking : Jaipur: 6160616 Rest Of Rajasthan1860 267 6161 Email: bohdfcjpr[at]hdfcbank[dot]com |
| Tamil Nadu,Union Territories ofPuducherry (except Mahe Region)andAndaman and Nicobar Islands | Chennai | Address : Address : HDFC Bank Ltd.,Prince Kushal Towers,First Floor,A Wing, 96,Anna Salai,Chennai – 600002. Tel:044 28616424 Phone Banking : Chennai 6160 6161 Rest of Tamil Nadu /Pondicherry,Andaman and Nicobar Islands:1860 267 6161 Email: bohdfcchn[at]hdfcbank[dot]com |
| Uttar Pradesh (excluding Districts of Ghaziabad,Gautam Buddha Nagar,Saharanpur,Shamli (Prabudh Nagar),Muzaffarnagar,Baghpat, Meerut,Bijnor andAmroha (Jyotiba Phule Nagar) | Kanpur | Address : HDFC Bank,2nd Floor, Pranay Towers,38 Darbari Lal Sharma Marg,Near Pratibha Cinema,Lucknow,Area Pin Code: 226001 Tel:0522-3019135 Phone Banking: Lucknow :0522 -6160 616 Uttar Pradesh :18602676161 Email: bohdfckpr[at]hdfcbank[dot]com |
| Uttarakhand andseven districts of Uttar Pradesh viz., Saharanpur,Shamli (Prabudh Nagar),Muzaffarnagar, Baghpat,Meerut, Bijnor andAmroha (Jyotiba Phule Nagar) | Dehradun | Address : HDFC Bank,2nd Floor, Pranay Towers,38 Darbari Lal Sharma Marg,Near Pratibha Cinema,Lucknow,Area Pin Code: 226001 Tel: 0522-3019135 Phone Banking: 1860 267 6161 Email: bohdfcddn[at]hdfcbank[dot]com |
| West Bengaland Sikkim | Kolkata | Address : HDFC Bank Ltd.Dalhousie Branch,4 Clive Row,Kolkata – 700 001 Tel: 03344065165 Phone Banking: Kolkata:6160 6161 Bengal / Sikkim:1860 267 6161 Email: bohdfckol[at]hdfcbank[dot]com |
#2. Principal Nodal Officer
Finally, you can approach Principal Nodal Officer if you don’t get any resolution till the state nodal officer level.
You can write down on the following address –
To
Principal Nodal Officer for HDFC Bank Ltd.
HDFC Bank Ltd.,
5th Floor, Tower B,
Peninsula Business Park,
Lower Parel West,
Mumbai – 400013
Fax Number: 022-30788580
Also read – SBI Credit Card Customer Care Number
Final Words
HDFC credit card customer support is quick. The best option to reach out customer care quickly is to submit your query through “Email us” option available in your HDFC mobile app or via netbanking.
You can also tweet to HDFC Cares Twitter handle with your complaint id or ticket number that will help you get a quick response.
FAQs
#1. What should I do in case I lose my credit card?
If you have lost your credit card, call your customer care service at 1860 267 6161 and report that the card is lost.
The support team will block the lost card and submit an application for the new card.
#2. Can I report my missing HDFC credit card on a holiday?
Yes. HDFC provides a 24×7 customer care service (including public holidays) to its credit card users. You can also visit the HDFC net banking website or mobile app to block your card.
#3. What should I do if the customer care executive doesn’t solve my problem?
If you are not satisfied with customer care assistance, you can call, email, or write to the Grievance Redressal Officer. The redressal officer can respond to your complaint within 10 days.
If you are still dissatisfied, you can write to the nodal officer of your region that you can in the table mentioned in the Grievance Redressal Section.
If none of these grievance channels work for you, you can get in touch with the principal nodal officer as well.
